Shipping policy

SHIPPING POLICY
When you purchase our goods, either We or a third party will ship these goods to you. If a third party is used for shipping, the shipping will be governed by that third party’s Terms of Service and other applicable policies. Please contact us to gain access to the third party’s identity and policies.

When you purchase our goods, the cost of the shipping will be calculated and presented to you during the checkout process.

Orders which are eligible for Free US Shipping are sent by the shipping carrier of Our choosing; complimentary shipping applies only to the initial shipment of each order.

With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered:

    1. Check with neighbors and family members
    2. Look around the delivery location
    3. Check for notice of attempted delivery
    4. Contact the carrier directly who can assist further

Any orders that are marked as Return to Sender, Refused, Addressee Not Known, or Undeliverable by shipping carriers, or any order returned to the studio as undelivered for any reason, will require payment of additional shipping charges before being resent. Customers will be contacted upon the studio's receipt of undelivered merchandise to arrange for payment of reshipment fees.

Any claims of damaged or defective merchandise must be reported to us within three (3) calendar days of receipt of shipment.

Any orders returned as undelivered for any reason for which reshipment fees are not paid within fourteen (14) calendar days after invoicing will be considered abandoned and ineligible for a refund.

Some items require special handling as specified by federal, state, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.

Last updated: June 12, 2024