Shipping
Orders are fulfilled Monday through Friday, generally within five business days of receipt. Upon dispatch, tracking information is provided via your selected communication method(s) at checkout.
Shipping fees are calculated at checkout based upon your order contents and destination address.
Standard Shipping utilizes whichever common carrier we deem the most efficient method possible for your destination and the contents of your order.
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UNITED STATES
Expedited Shipping options via UPS are available at checkout.
We ship to all fifty states, Puerto Rico, and the US Virgin Islands.
INTERNATIONAL
Shipping fees are calculated at checkout based upon your order contents and destination address and DO NOT include import fees.
Customs charges, VAT, Duties, brokerage charges, and any other importation fees will be calculated by the carrier after receipt of shipment and billed to the recipient directly by the carrier via email. These fees must be paid directly to the carrier before delivery and are subject to change at any time due to the volatile political situation involving tariffs.
We encourage any international collectors to pay their customs fees promptly to expedite delivery of their order.
We currently ship to the following destinations:
Austria
Australia
Bahamas
Belgium
Bermuda
British Virgin Islands
Bulgaria
Croatia
Denmark
Estonia
Finland
France
Germany
Greenland
Iceland
Indonesia
Ireland
Japan
South Korea
Liechtenstein
Luxembourg
Malaysia
Netherlands
New Zealand
Norway
Philippines
Poland
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
United Arab Emirates
GIFTS or OTHER COMPLEX ORDERS
If you would like to place a gift order or you require some other complex shipment (for instance, multiple items shipping to multiple addresses) please note HOLD FOR SPECIAL HANDLING or similar in the Special Instructions box in your Cart prior to Checkout. Orders which state to HOLD will not be shipped until after we contact you for direction.
Gift orders include complimentary note cards with custom messages and additional special handling when necessary. Orders which include the gift message in the Special Instructions box and require no further direction will be shipped immediately.
For multiple address shipments, please purchase all your items in one transaction and notate HOLD in your Cart as aforementioned. Choose your preferred shipping service at Checkout. To expedite fulfillment, you can reply to your order confirmation with a shipping manifest. If any additional shipping fees are then required, an invoice will be generated prior to dispatch.
SHIPPING PROBLEMS
If you are experiencing a shipping problem, please reply directly to your order confirmation or shipping confirmation for prompt service. Can't find either? Let us know who you are and what's up with an email to: shipping [at] chrisrusak [dot] com.