Comments, concerns, complaints, praise?
Please email me at perfumenerd [at] chrisrusak [dot] com.
Your satisfaction is paramount.
If you are not satisfied with your order, please reply to your order confirmation email with your concerns and I will address them and offer resolution.
I encourage you to try samples of any perfume prior to purchasing a full bottle, as perfume is a very intimate and personal experience.
Full bottles of perfume that are unwrapped, unopened, and unused, can be returned within seven days of receipt by replying to your order confirmation email and requesting a return authorization shipping label. Shipping costs will be deducted from your refund, which will be processed within seven days of receipt, and issued via original payment method or a business check.
Due to their cosmetic nature, opened or used perfume bottles, perfume samples, discovery packs, and Studio Series sets are all non-returnable and non-refundable.
In fairness to all of my collectors whose purchases gratefully keep my studio alive, I do not provide complimentary samples or bottles to any "influencers."
Thank you for your understanding & support.