Comments, concerns, complaints, praise?
Please email me at perfumenerd [at] chrisrusak [dot] com.
Presently, I am only able to ship to the United States, Canada, the United Kingdom, and Australia. For orders over $50.00 to the United Kingdom and Australia, please contact me for an accurate shipping quote ahead of purchase.
Orders are generally dispatched Monday through Saturday, often the same day they are placed. Tracking information is provided via email.
Standard Shipping dispatchs via United States Postal Service First-Class or Priority Mail, or United Parcel Service Ground service, using the best and most economical method possible for the contents of your order.
Shipping options are based on order size and destination. Pricing is calculated at checkout.
Your satisfaction is paramount.
If you are not satisfied with your order, please reply to your order confirmation email with your concerns and I will address them and offer resolution.
I encourage you to try samples of any perfume prior to purchasing a full bottle, as perfume is a very intimate and personal experience.
Full bottles of perfume that are unwrapped, unopened, and unused, and visual art work in its original wrapping, can be returned within seven days of receipt by replying to your order confirmation email and requesting a return authorization shipping label. Shipping costs will be deducted from your refund, which will be processed within seven days of receipt, and issued via original payment method or a business check.
Due to their cosmetic nature and California law, opened or used perfume bottles, perfume samples, discovery packs, and Studio Series sets are all non-returnable and non-refundable.
Gift orders are welcomed! The include complimentary note cards with custom messages and additional special handling when necessary. You will be prompted for this information at checkout, so please let me know how I can make the experience of receiving art and perfume special for your recipient.
Current Studio Series subscribers always receive complimentary samples of future perfumes upon release, in addition to other special benefits and offers.
Perfume Sample Discovery Packs are the easiest way to inexpensively experience my entire line prior to purchasing a full bottle. Purchasers who also subscribe to email updates periodically receive special offers on full-bottle purchases and complimentary samples of new releases.
Because of the small-scale of my studio and the use of especially large percentages of high-quality natural materials in my work, I regret that I cannot offer free samples.