Comments, concerns, complaints, praise?
Please email me at perfumenerd [at] chrisrusak [dot] com.
Your satisfaction is paramount.
If you are not satisfied with your order, please reply to your order confirmation email with your concerns and I will address them and offer resolution.
I encourage you to try samples of any perfume prior to purchasing a full bottle, as perfume is a very intimate and personal experience.
Full bottles of perfume that are unwrapped, unopened, and unused, and visual art work in its original wrapping, can be returned within seven days of receipt by replying to your order confirmation email and requesting a return authorization shipping label. Shipping costs will be deducted from your refund, which will be processed within seven days of receipt, and issued via original payment method or a business check.
Due to their cosmetic nature and California law, opened or used perfume bottles, perfume samples, discovery packs, and Studio Series sets are all non-returnable and non-refundable.
Current Studio Series subscribers always receive complimentary samples of future perfumes upon release, in addition to other special benefits and offers.
Perfume Discovery Sets are the easiest way to inexpensively experience my entire line prior to purchasing a full bottle. Purchasers who also subscribe to email updates periodically receive special offers on full-bottle purchases and complimentary samples of new releases.
Because of the small-scale of my studio and the use of especially large percentages of high-quality natural materials in my work, I regret that I cannot offer free samples.
Lastly, in fairness to all of my collectors whose purchases gratefully keep my studio alive, I do not provide complimentary samples or bottles to any "influencers." Thank you for your understanding & support.